Golden Gopher Tennis Live Video Help

What are the minimum System Requirements for the Adobe Flash based All-Access player?

Windows
Minimum Processor: Pentium 4, 2.33 + GHz
Operating Systems: Windows XP, Windows 2000, Windows Vista, Windows 7 / 8
Plug-in: Adobe® Flash® Player 11+
Adobe® Flash® Player 11+ plug-in may be downloaded by clicking here.
Click on the "Agree and install now" button (you may want to un-check; the optional McAfee Security Scan Plus)

Macintosh
Minimum Processor: multicore intel processor
Operating Systems: Mac OS X v10.4 or later
Plug-in: Adobe® Flash® Player 11+
Adobe® Flash® Player 11+ plug-in may be downloaded by clicking here.
Click on the "Agree and install now" (you may want to un-check the optional McAfee Security Scan Plus)

Other Minimum Configurations
RAM 1 Gig or higher
16-bit sound card and speakers
65,000-color video display card
High speed broadband internet connection; 800kbps or greater available bandwidth
JavaScript turned ON
Cookies ENABLED
Pop-up and Ad Blockers DISABLED

Desktop
Firefox 4/5+
Internet Explorer 8/9+
Chrome 18+
Safari 5.1.2+
Opera 11.62+
Note: AOL is not a supported browser for All-Access

Tablet
Motorola Xoom (Android 4.0.4 Chrome-Derivative)+
Galaxy Tab (Opera Mobile 11.00) +
iPad 3(Mobile Safari iOS 5.1) +


What version of the Adobe Flash player do I need installed to view All-Access content?

You will need to have the Adobe Flash plug-in version 11+ installed. If you do not have Adobe Flash 11+ you may get it by clicking here.


I know I need to enable cookies for All-Access to function properly. How do I enable cookies in my browser?

Internet Explorer Version 9/10
Access the “Tools” menu and select “Internet Options”
In the “Privacy” tab, set the cookie level by sliding the bar up or down
If the slide bar does not move, click the DEFAULT button in the lower right to restore defaults; this enables you to move the slide bar
Configure your browser with the slide bar to accept cookies at your preferred level
Recommended cookie level: medium

Google Chrome
Access the “Tools” icon in the upper right corner
Select “Options”
Select the "Under the Hood" tab
Click the “Clear Browsing Data” button
Check only the "delete cookies and other site data" box
Set for the appropriate time period (i.e. last hour, 1 day etc)
Click the "Clear Browsing Data" button
Click “Close”

Safari for Apple or Macintosh
Access the Safari menu, then select “Preferences” and select the “Security” tab. Click the circle under Accept Cookies "Only for the sites you navigate to" and close the Safari preferences.

Opera on the Macintosh
Use the following pathway:
Click Tools<Preferences<Advanced<Cookies
Next, select either “Accept Cookies” or “Accept Cookies only from the sites I visit”

Mozilla Firefox
1.Depending on which toolbar view you have:
a. If you have the orange “Firefox” button visible, click it and select “Options”
b. If you have the file menu visible, then select “Tools” and then “Options”
2. Select the “Privacy” tab at the top of the “Options” window
3. In the "History" group, change the selection for "Firefox will" to "Use Custom settings for history"
4. If "Accept cookies from sites" is checked (recommended), it will accept cookies from all sites; if you want to choose which sites to allow cookies for, and then uncheck this
5. Click "Exceptions..."
6. Enter "cbssports.com" without the "www"
7. Click "Allow"
8. Click “Close”, then "OK"
9. Restart your browser


How do I find out how much available bandwidth I have with my current internet connection?

To test your bandwidth, use the following link: http://reviews.cnet.com/internet-speed-test/

Bandwidth continually fluctuates (especially with a wireless connection), we suggest performing two or more tests.

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